Maostix Customer Care
How can we help?
Find answers about your Maostix order, or send the team the details we need to help.
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Choose a help topic
Membership & cancellations
Look up a recurring order and stop future renewals.
02Orders & delivery
Ask about an order, address detail, shipment or delivery.
03Returns & refunds
Send a request for human review with your order details.
04Frequently asked questions
Understand the difference between cancellation and refund review.
Recurring orders
Cancel a membership
Enter the email used at checkout and your order number. We’ll first match the exact recurring order, then ask for one final confirmation.
Cancelling stops future renewals. It does not submit a refund request for a previous payment or cancel unrelated products.
Membership found
Recurring Maostix product
Confirm that you want to stop future renewals for this membership.
Physical products
Order, delivery, return or refund request
Use this form for Maostix Cat Grass Sticks, Maostix Taurine Powder and other physical order questions. A team member will review your request.
Submitting a request does not automatically cancel, refund or replace an order.
FAQ
Common questions
Does cancelling also refund my latest payment?
No. Cancellation stops future renewals after it is confirmed. A refund is a separate request reviewed against the relevant order and payment.
Can I cancel without an order number?
For account safety, self-service cancellation requires the exact email and order number. If you cannot find them, email support@maostix.com.
Can the Help Center cancel another item from my order?
The membership flow acts only on the recurring product matched to the email and order details you provide. Use the contact form for a physical order request.
When will the support team reply?
Help is available online at any time. The daily support window runs from 7:00 PM until 12:00 PM the following day in Bangkok time; the local-time line above shows the equivalent for your device.
Contact
Need another route?
Email support@maostix.com with the email used at checkout and your order number.
Email Customer Care