How can we help?

Email [email protected] with the charge date, amount, currency and the name shown on your statement. Include your checkout email and order number if you have them. Our team will check the payment and explain the next steps. Do not send your full card number or security code.

Check your order confirmation for the items, quantities and any recurring purchase included in your order. If the new order or charge is unexpected, email [email protected] so we can check it. To stop future renewals of an existing membership, use Cancel a membership and wait for confirmation.

Choose Cancel a membership on this page. Enter the email used at checkout and your order number, find the membership, then confirm that you want to stop future renewals. Wait for the cancellation confirmation. If you see an error or cannot find the membership, email [email protected].

No. Confirmed cancellation stops future renewals. A refund for an earlier payment is a separate request. Send your order details through the return or refund form, or email [email protected], so the team can review it.

Check the inbox and spam folder for the email used at checkout. If you still cannot find the confirmation, email [email protected] with that email address and the approximate order date. For a payment query, include the amount and currency. You can contact support without an order number.

Email [email protected] with the payment date and amount, your order number if available, and the date or confirmation of your cancellation request. The team will check the payment and membership history and reply with the outcome.

Reply to the email about your refund so the team can check the same case. If you have no previous reply, email [email protected] with your order details. A request acknowledgement is not a refund confirmation; the team will confirm whether a refund has been approved and issued.

For a physical product, check the tracking link in your dispatch email. If it is missing, has stopped updating or the parcel has not arrived, use Orders & delivery on this page or email [email protected] with your order details. The team will check the shipment.

Check the delivery address on your order and any safe place or reception where the parcel may have been left. If it is still missing, contact [email protected] with your order number and tracking details so the team can investigate.

Contact [email protected] with your order number, what you expected and what you received. For a damaged or incorrect item, include clear photos of the item and packaging if available. The team will review the order and explain the next steps.

Send the request as soon as possible using the order form or [email protected]. Include your order number and the change you need. The team will check whether it is still possible and confirm the result. Submitting a request does not automatically change or cancel an order.

Use the return or refund form on this page, or email [email protected], with your order number, the product and the reason for your request. The team will review it and provide the next steps, including return instructions where applicable. Ask for those instructions before sending a parcel back.

Check the items, quantities, currency and any add-ons shown in your order confirmation. If something does not match what you expected, send your order details to [email protected] and tell us which item or amount you want us to check.

Reply to the same email thread when you have more information or need an update. This keeps the conversation together. Include any cancellation or refund confirmation relevant to that request.

You can send a request at any time. Human support is open daily from 7:00 PM to 12:00 PM the following day in Bangkok time. The support-hours line near the top of this page shows the equivalent in your device’s time zone. Replies usually arrive within a few hours during this window.

The membership flow stops future renewals for the recurring product matched to your order details. It does not cancel other products. Use the order form or email [email protected] for a separate physical-order request.